Refund policy
A full refund within 30 days of your purchase.
Last updated: November 12, 2026
1. The 30-day refund
Sent in Stone has no free trial. Instead, if it isn't for you, ask within 30 days of your purchase and you'll get a full refund. You don't need to give a reason.
This applies to both the monthly and the yearly plan. [CONFIRM: whether renewal payments are also refundable within 30 days]
2. How to ask for a refund
Either way works:
- Through Paddle. Use the link in the receipt Paddle emailed you, or go to paddle.net and look up your purchase.
- By emailing us at hello@sentinstone.com from the address you bought with. Tell us you'd like a refund; we'll arrange it with Paddle.
3. How refunds are paid
Paddle, our online reseller and merchant of record, processes all refunds. The money goes back to the payment method you used. How long it takes to appear depends on your bank or card provider.
When a refund is made, the subscription it relates to ends.
4. After 30 days
After 30 days, payments aren't refundable, but you can cancel at any time and keep access until the end of the period you've paid for. If something has gone wrong, such as a charge you don't recognize, write to us and we'll sort it out.
5. Your legal rights
This policy adds to any refund or withdrawal rights the consumer law of your country gives you. It doesn't replace them.
6. Contact
Questions about refunds: hello@sentinstone.com.